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JOEY RESTAURANTS MULTI-YEAR ACCESSIBILITY POLICY

Introduction

JOEY Restaurants strives to meet the needs of its partners and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Our organization is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps JOEY Restaurants is taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how JOEY Restaurants will play its role in making Ontario an accessible province for all Ontarians. Strategies and Actions

The commitments below are on-going, and JOEY Restaurants will adjust procedures to reflect changing accessibility requirements and to meet accommodation needs.

Customer Service

JOEY Restaurants is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others.

Assistive Devices

Guests utilizing personal assistive devices may utilize their devices while accessing or using our services and establishments where necessary, JOEY Restaurants will ensure that individuals using personal assistive devices are readily accommodated to ensure comfortability and accessibility. We also offer many features to ensure ease of access to all areas of our restaurant open to the public, information for which will be provided upon request; our knowledgeable partners are trained to meet the needs of our guests.

Service Animals

Unless otherwise excluded by law, guests of JOEY Restaurants that are accompanied by a guide dog or service animal are welcomed on parts of the premises open to the public with their service animal or guide dog. If a service animal is excluded by law from the premises, JOEY Restaurants will try to ensure that other measures are available to enable a person with a disability to use, obtain or benefit from our services and establishment. Provinces regulate service animals differently.

Support Persons

Guests with disabilities who are accompanied by a support person are always welcome in our restaurants. We will ensure guests are not prevented from having access to the support person.

Information and Communications

JOEY Restaurants is committed to making our information and communications accessible to people with disabilities.

Communication

In partnership with our guests, partners will communicate with individuals with disabilities in a manner that takes their disability into account. Any information or communications made to the public will be provided in alternate formats upon request.

Feedback Process

We encourage the public to provide feedback on their experiences at JOEY Restaurants, including guests with disabilities regarding the accessibility services provided by us. Guests may provide feedback directly at the restaurant while on the premises, by calling the restaurant directly or visiting the feedback page on our website https://www.joeyrestaurants.com. Accessible formats or communication supports will be provided to assist in this feedback process, upon request, where an individual provides their contact information, the individual can expect a response from a member of management or guest relations team in two business days.

Emergency Procedures and Safety Plans

Emergency Procedures and safety plans are available to the public and upon request JOEY Restaurants will provide the information in accessible formats to people with disabilities.

Employment

JOEY Restaurants is committed to fair and accessible employment practices.

JOEY Restaurants will provide individualized workplace emergency response information to partners who have a disability, if the disability is such that the individualized information is necessary, and if JOEY Restaurants is aware of the need for accommodation due to the team member’s disability. JOEY Restaurants will provide this information as soon as practicable after becoming aware of the need for accommodation.

Where the team member requires assistance, JOEY Restaurants will, with the consent of the team member, provide the workplace emergency response information to the person designated by JOEY Restaurants to provide assistance to the team member. JOEY Restaurants will review the individualized workplace emergency response information when the team member moves to a different location in the organization, when the partners overall accommodations needs or plans are reviewed, or when JOEY Restaurants reviews its general emergency response policies.

JOEY Restaurants will maintain a written process for the development of documented individual accommodation plans for partners with disabilities. If requested, information regarding accessible formats and communications supports available will also be included in individual accommodation plans. In addition, the plans will include individualized workplace emergency response information (where required) and will identify any other accommodation that is to be provided.

Training

JOEY Restaurants is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

Accessible customer service training is provided to all of our partners and those who participate in developing policies, plans, and procedures on behalf of the company. Training will be offered to all partners during the onboarding process for new hires and when changes are made to this policy.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the customer service standard contained in its regulations
• How to interact and communicate with individuals with various types of disabilities, including those using assistive devices, service animals, guide dogs and support persons
• The use of equipment or devices available on-site to support accessibility in the restaurant and that enhances the guest experience
• Steps to take if a person with a particular type of disability is having difficulty accessing any part of our restaurants or services
• JOEY Restaurants will keep records of the training provided, including dates on which training is provided and the number of individuals to whom it is provided.



Design of Public Spaces

JOEY Restaurants will meet accessibility laws when building or making major changes to public spaces.

JOEY Restaurants will put procedures in place to prevent service disruptions to the accessible parts of our public spaces. If accessible services or facilities are unexpectedly disrupted or if planned maintenance is required, we will provide the public with notice.

When necessary, a notice will be posted on our front door or the closest possible accessible area with information regarding the reason for the disruption, the anticipated duration of the disruption and alternate facilities or services, where available. Additionally, and when possible, we will note a disruption to accessible services or facilities on our website.

For More Information

For more information on this accessibility plan, please contact Human Resources at hr@joeyrestautants.com or 604-699-5639.
Your website and social media addresses: https://www.joeyrestaurants.com/
Standard and accessible formats of this document are free on request from hr@joeyrestaurants.com.
Last reviewed: June 2021

Web Content Accessibility Guidelines (WCAG) 2.1

Wherever possible, the Accessibility Shield’s site will adhere to a conformance level of AA of the Web Content Accessibility Guidelines (WCAG 2.1 - https://www.w3.org/WAI/WCAG21/Understanding/). These guidelines outline four main principles that state that sites should be: Perceivable – Information and user interface components must be presentable to users in ways they can perceive Operable – User interface components and navigation must be operable. Understandable – Information and the operation of user interface must be understandable. Robust – Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies.

Website Accessibility

Revised on: 2/10/21

JOEY Restaurant Group is committed to facilitating the accessibility and usability of its website for people with disabilities. JOEY Restaurant Group has partnered with ADA Web Protect to make this site WCAG compliant and accessible for all users. PUCM will be improving the accessibility of their website to all users including those with special needs such as visual, hearing, cognitive and motor impairments. JOEY Restaurant Group is committed to constantly improving the accessibility of their website to ensure they provide equal access to all users. Please be aware that our efforts are ongoing. If, at any time, you have specific questions or concerns about the accessibility of any of our Web pages, or if you’d like additional assistance please contact us at 604-6995639. If you do encounter an accessibility issue, please be sure to specify the Web page in your email, and we will make all reasonable efforts to make that page accessible for you. We try to respond to feedback within 5 business days. To help us assist you with any issues you have, it is recommended that you read Contacting Organizations about Inaccessible Websites (https://www.w3.org/WAI/users/inaccessible), and provide the information advised in your request. Website: https://joeyrestaurants.com/ Revised on: 2/10/21