JOEY Restaurants (JOEY) strives to meet the needs of its Partners and Guests with disabilities and is working hard to remove and prevent barriers to accessibility.

Our organization is committed to fulfilling our Accessibility requirements. This accessibility plan outlines the steps JOEY is taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how we will play our role in making our restaurants accessible.


The commitments below are on-going, and JOEY will adjust procedures to reflect changing accessibility requirements and to meet accommodation needs.

Customer Service

JOEY is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others.

Assistive Devices

Guests utilizing personal assistive devices may utilize their devices while accessing our services and establishments where necessary, JOEY will ensure that individuals using personal assistive devices are readily accommodated to ensure comfortability and accessibility. We also offer many features to ensure ease of access to all areas of our restaurant open to the public, information for which will be provided upon request; our knowledgeable Partners are trained to meet the needs of our Guests.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on all parts of our premises that are open to the public, except where prohibited by law.

Support Persons

Guests with disabilities who are accompanied by a support person are always welcome in our restaurants. We will ensure Guests are not prevented from having access to the support person.

Information and Communications

JOEY is committed to making our information and communications accessible to people with disabilities.


In Partnership with our Guests, Partners will communicate with individuals with disabilities in a manner that takes their disability into account. Any information or communications made to the public will be provided in alternate formats upon request.

Feedback Process

We encourage the public to provide feedback on their experiences at JOEY, including Guests with disabilities regarding the accessibility services provided by us. Guests may provide feedback directly at the restaurant while on the premises, by calling the restaurant directly or visiting the feedback page on our website. Accessible formats or communication supports will be provided to assist in this feedback process, upon request, where an individual provides their contact information, the individual can expect a response from a member of management or Guest relations team within two business days.

Emergency Procedures and Safety Plans

Emergency Procedures and safety plans are available to the public and upon request JOEY will provide the information in accessible formats to people with disabilities.


JOEY is committed to fair and accessible employment practices. JOEY will provide individualized workplace emergency response information to Partners who have a disability, if the disability is such that the individualized information is necessary, and if JOEY is aware of the need for accommodation due to the team member’s disability. JOEY will provide this information as soon as practicable after becoming aware of the need for accommodation. JOEY will maintain a written process for the development of documented individual accommodation plans for Partners with disabilities. If requested, information regarding accessible formats and communications supports available will also be included in individual accommodation plans. In addition, the plans will include individualized workplace emergency response information (where required) and will identify any other accommodation that is to be provided.


JOEY is committed to providing training in the requirements of accessibility laws as it applies to people with disabilities. Accessible customer service training is provided to all of our Partners and those who participate in developing policies, plans, and procedures on behalf of the company. Training will be offered to all Partners during the onboarding process for new hires and when changes are made to this policy.

Design of Public Spaces

JOEY will meet accessibility laws when building or making major changes to public spaces and is committed to maintaining a barrier free access. JOEY will put procedures in place to prevent service disruptions to the accessible parts of our public spaces. If accessible services or facilities are unexpectedly disrupted or if planned maintenance is required, we will provide the public with notice.

For More Information

For more information on this accessibility plan, please contact Human Resources at or 604-699-5639.

Our website:

Standard and accessible formats of this document are free on request from

This plan will be reviewed and updated at least once every 5 years.

Last reviewed: August 2023

Web Content Accessibility Guidelines (WCAG) 2.1

Wherever possible, the Accessibility Shield’s site will adhere to a conformance level of AA of the Web Content Accessibility Guidelines (WCAG 2.1 These guidelines outline four main principles that state that sites should be:

Perceivable – Information and user interface components must be presentable to users in ways they can perceive

Operable – User interface components and navigation must be operable.

Understandable – Information and the operation of user interface must be understandable.

Robust – Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies.

Website Accessibility

Revised on: 2/10/21

JOEY Restaurant Group is committed to facilitating the accessibility and usability of its website for people with disabilities. JOEY Restaurant Group has partnered with ADA Web Protect to make this site WCAG compliant and accessible for all users. PUCM will be improving the accessibility of their website to all users including those with special needs such as visual, hearing, cognitive and motor impairments. JOEY Restaurant Group is committed to constantly improving the accessibility of their website to ensure they provide equal access to all users. Please be aware that our efforts are ongoing. If, at any time, you have specific questions or concerns about the accessibility of any of our Web pages, or if you’d like additional assistance please contact us at 604-6995639. If you do encounter an accessibility issue, please be sure to specify the Web page in your email, and we will make all reasonable efforts to make that page accessible for you. We try to respond to feedback within 5 business days. To help us assist you with any issues you have, it is recommended that you read Contacting Organizations about Inaccessible Websites (, and provide the information advised in your request. Website: Revised on: 2/10/21